FAQ
- Combien de temps faut-il pour recevoir les meubles ?
- Le délai de livraison varie en fonction de la collection commandée. Notre délai moyen est de 12 à 14 semaines de production de l’usine de Princeville, Québec Canada. Ensuite, selon l’endroit où se trouve le détaillant, la livraison au magasin peut prendre de quelques jours à deux semaines.
- La finition utilisée est-elle sûre ?
- Toutes nos finitions sont sans plomb et non toxiques. Toutes les finitions ont été testées et approuvées par une tierce partie indépendante aux États-Unis.
We are also certified for air quality (very low VOCs) on all cribs and furniture under the GREENGUARD Children & Schools Certification ProgramSM.
- Toutes nos finitions sont sans plomb et non toxiques. Toutes les finitions ont été testées et approuvées par une tierce partie indépendante aux États-Unis.
- What warranty does Natart Juvenile provide?
- All of our products are covered under a 1-year limited warranty. Please refer to our Warranty section under the Consumer Support link.
- What finishes are available by collection?
- Each collection has specific finishes available which were selected to enhance the beauty of the design and wood composition. To see the finishes available, per collection, please refer to the Collections section of our site.
- Where to buy?
- Our brand can be found in specialized independent juvenile furniture retailers in Canada, Mexico and the United States. These stores can offer you their advice, expertise and service both pre- and post-purchase. To find a retailer in your area please use our Retailers tab.
- What standards does Natart Juvenile conform to?
- All of our products conform to current ASTM & CPSC standards. We are also JPMA Certified for our cribs, and Greenguard GOLD certified for air quality for our cribs and furniture.
Please refer to our Safety Standards section under the Consumer Support link.
- All of our products conform to current ASTM & CPSC standards. We are also JPMA Certified for our cribs, and Greenguard GOLD certified for air quality for our cribs and furniture.
- Pourquoi les étiquettes de sécurité sur mes meubles sont-elles si difficiles à enlever ?
- Les réglementations gouvernementales nous obligent à coller solidement les étiquettes de sécurité sur toutes nos bassinettes.
- Mon meuble est arrivé endommagé, comment puis-je commander une pièce de rechange ?
- Nous faisons de notre mieux pour nous assurer que tous nos produits sont emballés et expédiés avec soin. Si vous recevez un article endommagé, veuillez contacter votre détaillant et il vous aidera à commander des pièces de rechange.
- Will the wood of the products crack over time?
- We pay close attention to the way we build our products to ensure their quality. In order to avoid cracking and splitting of our products, we produce our big and long components with solid wood slices glued together. The end result is a “sandwich” of solid wood that will not crack or split.
- Why do some pieces have a nuance in color?
- Our products are made of real wood, so no two pieces are ever perfectly identical. When working with natural materials, there is some natural coloration to the wood that we can’t completely get rid of unless we paint it in a solid color (i.e: white). This can result in a very slight difference in shades of color in the different pieces of a product. This difference is usually not noticeable or is very minimal.